Refund policy
Return Policy
We accept returns within 30 days of delivery. Fees and eligibility depend on the condition of the item when returned.
Return Fees (Applied to All Returns)
- Return shipping fee: $15, deducted from your refund
- Base restocking fee (unused items): 5% of item value
- Restocking fee (lightly used items): 10–20% of item value, assessed at our discretion upon inspection
- Incorrect or oversized return box: any carrier rate difference will be deducted from your refund
- Original shipping charges: non-refundable in all cases
Item Condition & Return Outcome
Unused / like new — item is unwashed, unassembled, and in original packaging: accepted with a 5% restocking fee.
Lightly used — item shows minor signs of use but is still resellable: accepted with a restocking fee of 10–20%, determined upon inspection.
Heavily used or unsellable — item is scratched, bitten, broken, or damaged beyond resale: return denied, no refund issued.
The applicable restocking fee for used items is determined at our sole discretion upon inspection of the returned product.
Bailey Chairs — Special Return Policy
Bailey chairs are only eligible for return if they are unassembled and in their original, undamaged box. Once a Bailey chair has been opened and assembled, it cannot be returned under any circumstances. No exceptions will be made.
General Return Eligibility
To be eligible for a return, items must be returned within 30 days of delivery using the original box your order arrived in. If you use a different or larger box and the carrier charges us an adjusted shipping rate, that difference will be deducted from your refund. All parts, manuals, and inserts must be included.
Items that have been heavily used, assembled without a verified manufacturing defect, or returned without original packaging may not be eligible for a return.
If you are experiencing an issue with setup, sizing, or usage, we encourage you to contact our support team before starting a return — in many cases we can resolve the issue quickly.
How to Start a Return
To start a return, please fill out the form at: https://whiskerbark.com/pages/return-exchange-request
Once approved, we will provide return instructions and the return address. Do not ship your return until it has been approved — returns sent without prior authorization may be refused. You must use the original box your order arrived in.
Exchanges
Exchanges are free. To request an exchange, use the same form linked above. Items that have been exchanged are final sale and are not eligible for a return or further exchange.
Damages, Defects, or Incorrect Items
If your item arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at contact@whiskerbark.com. Include your order number and clear photos of the product and packaging. We will cover return shipping and provide a replacement or full refund.
Non-Returnable Items
The following items cannot be returned: gift cards, final sale items, personal care or consumable products, custom or personalized items, Bailey chairs that have been opened or assembled, and items that have previously been exchanged.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method. Please allow up to 10 business days for your bank or card issuer to post the refund.
Refunds exclude the original shipping charge, the $15 return shipping fee, the applicable restocking fee (5–20%), and any carrier surcharge for using an incorrect return box.
European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason. Items must be returned unused and in their original packaging. Customers are responsible for return shipping costs unless otherwise required by law.
Questions? Contact us at contact@whiskerbark.com